Return Policy

At KT Shoes, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your flip-flops, we offer a straightforward return policy to make the process as hassle-free as possible. Below are the details of our return policy:

Eligibility for Returns

• Items must be returned within 30 days from the date of purchase.
• Products must be unworn, unwashed, and in the original condition with all tags attached.
• Items purchased on sale or during promotional events are not eligible for returns or exchanges unless specified otherwise.

How to Initiate a Return

1. Contact Customer Support: Reach out to our customer support team at

   [email protected]

   or call us at 

   +92 321 4521194

    to initiate a return. Provide your order number and reason for return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to proceed.
3. Packaging: Repack the items securely in the original packaging, including all accessories, tags, and documentation. Clearly mark the RA number on the outside of the package.
4. Shipping: Send the package to the return address provided by our customer support team. We recommend using a trackable shipping method to ensure the package reaches us safely. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

• Inspection: Once we receive your return, our team will inspect the items to ensure they meet the return eligibility criteria.
• Processing: If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
• Notification: You will receive an email notification confirming that the refund has been processed. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support team immediately. Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as quickly as possible.

Final Sale Items

• Items marked as "Final Sale" are not eligible for returns, refunds, or exchanges unless they are defective or incorrect.

International Returns

• For international orders, customers are responsible for return shipping costs, duties, and taxes. Please contact our customer support team for specific return instructions.

Contact Us

If you have any questions or need assistance with your return, please do not hesitate to contact our customer support team:

• Email:

  [email protected]

• Phone:

  +92 321 4521194

Thank you for shopping with KT Shoes. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.